Privacy policy

Last updated: May 18, 2026

This Privacy Policy explains how NEAP TIDE BARN LLC, operating the Echoserein website, collects, uses, and protects your personal information when you visit Echoserein or make a purchase from us.

We are a US-based retailer of electric tricycles. We collect only the information necessary to process orders, provide customer support, improve our website, and comply with legal obligations.

If you have questions about this policy, please contact us at support@echoserein.com.

1. Who We Are

Company Name: NEAP TIDE BARN LLC
Website: Echoserein
Address: 1500 N GRANT ST NUM 10509, DENVER, CO 80203
Email: support@echoserein.com

This website is operated in the United States and intended for customers located within the contiguous United States.

2. Information We Collect

We collect information in two ways:

  • Information you provide directly
  • Information collected automatically through website usage

Information You Provide Directly

Order Information

When placing an order, we may collect:

  • Full name
  • Shipping address
  • Billing address
  • Email address
  • Phone number (if provided)

This information is used to process and deliver your order.

Payment Information

Payments are processed securely through third-party payment providers such as PayPal. We do not store full credit card numbers, CVV codes, or banking credentials on our servers.

Customer Support Communications

If you contact us, we may collect:

  • Emails
  • Support requests
  • Messages submitted through contact forms

This helps us provide customer service and warranty support.

3. Information Collected Automatically

When you visit Echoserein, certain technical information may be collected automatically, including:

  • Browser type
  • Device information
  • IP address
  • Approximate geographic region
  • Pages visited
  • Time spent on pages
  • Referring websites or search terms

This information is collected using cookies and analytics technologies and is generally not used to personally identify individual visitors.

4. Payment Security

All checkout and payment pages use encrypted SSL/TLS connections.

This means:

  • Information transmitted during checkout is encrypted
  • Payment details are handled by secure payment processors
  • Echoserein does not store full payment card information

You should see a secure HTTPS connection and browser security icon during checkout.

If you have concerns about payment security, contact support@echoserein.com.

5. How We Use Your Information

We use collected information only for legitimate business purposes, including:

  • Processing and shipping orders
  • Providing customer support
  • Sending order confirmations and tracking updates
  • Responding to warranty or return requests
  • Improving website performance and user experience
  • Sending marketing emails only when consent has been provided
  • Meeting legal or regulatory obligations

We do not use customer information for unrelated advertising purposes without permission.

6. How We Share Information

We do not sell personal information to third parties.

Information may be shared only with service providers necessary to operate our business, including:

Shipping Providers

Shipping carriers may receive:

  • Name
  • Delivery address
  • Contact information required for delivery

Payment Processors

Payment providers process transactions securely on our behalf.

Website and Platform Providers

Our website platform and technical service providers may process data necessary for site operation.

Legal Requirements

Information may be disclosed when required by law, legal process, or government request.

Third-party providers are expected to handle information securely and only for authorized purposes.

7. Cookies and Tracking Technologies

Echoserein uses cookies and similar technologies to improve website functionality and understand how visitors use the site.

Cookies may include:

  • Essential website functionality cookies
  • Shopping cart and checkout cookies
  • Analytics cookies
  • Advertising measurement cookies

Most web browsers allow users to control or disable cookies through browser settings.

Disabling cookies may affect certain website features.

8. Analytics and Advertising

We may use analytics services such as Google Analytics to understand website traffic and visitor behavior.

Analytics data may include:

  • Pages viewed
  • Time spent on the site
  • General geographic region
  • Device type

This information is aggregated and not intended to personally identify visitors.

We may also use advertising services that rely on cookies or anonymous browsing behavior to measure advertising performance.

We do not share customer order details, names, or payment information with advertising platforms.

9. Email Communications

Customers who place orders will receive transactional emails related to:

  • Order confirmation
  • Shipping updates
  • Customer support communication

These emails are necessary for order fulfillment.

If you subscribe to marketing communications, you may unsubscribe at any time by:

We do not add customers to promotional mailing lists without consent.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Requesting access to your data
  • Requesting corrections
  • Requesting deletion of personal information
  • Opting out of marketing communications

To submit a privacy-related request, contact:

support@echoserein.com

Please include sufficient information to help us verify your request.

California residents may have additional rights under applicable California privacy laws.

11. Children's Privacy

Echoserein is intended for adults purchasing electric tricycles.

We do not knowingly collect personal information from children under 13 years old.

If you believe a child has submitted personal information to us, please contact support@echoserein.com so we can remove the information.

12. Data Retention

We retain personal information only as long as reasonably necessary for:

  • Order fulfillment
  • Customer support
  • Warranty service
  • Legal and accounting obligations

Certain records may be retained for compliance purposes where required by law.

13. Security Measures

We use reasonable administrative, technical, and organizational safeguards to protect personal information, including:

  • SSL/TLS encryption
  • Restricted internal access
  • Secure payment processing
  • Platform security protections

However, no online transmission or storage system can be guaranteed completely secure.

14. Third-Party Websites

Our website may contain links to third-party websites, including:

  • Payment providers
  • Shipping carriers
  • External resources

We are not responsible for the privacy practices of third-party websites.

Please review their privacy policies separately.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates become effective when posted on this page.

Continued use of Echoserein after updates are posted constitutes acceptance of the revised policy.

16. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Company Name: NEAP TIDE BARN LLC
Address: 1500 N GRANT ST NUM 10509, DENVER, CO 80203
Email: support@echoserein.com
Website: Echoserein

Support Hours: Monday through Friday, 9 AM – 6 PM MST

General Response Time: Within 1–2 business days
Privacy Request Response Time: Within 10 business days