Contact Us
We are a small team, and we read every message ourselves. Whether you are still deciding which electric trike fits your needs, checking on an order, or looking for support after delivery, we are here to help with clear and honest answers.
How to Reach Us
Company Name: NEAP TIDE BARN LLC
Address: 1500 N GRANT ST NUM 10509, DENVER, CO 80203
Email: support@echoserein.com
Website: Echoserein
Support Hours: Monday through Friday, 9 AM – 6 PM MST
Response Time:
We typically respond within 1 to 2 business days. Messages sent on weekends or holidays will be answered on the next business day.
What We Can Help With
Pre-Purchase Questions
Not sure which trike is the best fit? Tell us a little about how you plan to ride, your height and weight, storage situation, and whether you regularly deal with hills or uneven roads. We will help you narrow down the options honestly and clearly.
Order Status Updates
If you are checking on an order, please include your order number in your message so we can look into it more quickly.
Assembly Assistance
Most electric trikes require basic assembly after delivery. We can help guide you through the process and answer questions if anything feels unclear.
Warranty Support
If you experience a problem with your order, contact us with your order number, a description of the issue, and photos or a short video if possible. Our team will explain the next steps and assist you through the process.
Returns and Refund Questions
Before requesting a return, please review our Returns and Refunds policy so you understand the eligibility requirements and return process. If you still have questions, we are happy to help.
Before You Contact Us
Many common questions are already answered on our website, including:
- Frequently Asked Questions
- Shipping Policy
- Returns and Refunds Policy
- Product Assembly Guides
These pages cover topics such as delivery timelines, battery range expectations, weight limits, storage considerations, and basic setup instructions.
A Note About Response Times
Echoserein is a small business, not a large call center. We focus on providing thoughtful customer support rather than automated responses. During busy periods, replies may take up to 2 business days, but every message is reviewed by a real person.
If you do not hear back from us within 2 business days, please check your spam or junk folder before sending another message to support@echoserein.com.